Help & support
A little guidance for every step of the way.
Create your first jar
Enter a name or nickname and choose a currency on the welcome screen. Tap Create jar. You can add more children in Settings. Tap the child's name above the jar to switch between them.
Add money and fill the jar
Tap one of the three amount buttons. When the jar reaches its target, that amount moves into Total earned and extra money carries into the next jar. The coin pile shows progress toward the target, rather than an exact number of coins. Penny Jar records savings or rewards; it does not hold, collect or transfer real money.
Change the currency or amounts
Open Settings and choose a child. Set their currency, jar target and three button amounts, then tap Save. For example, 0.50 means 50p when using GBP. Changing currency keeps the same numbers; it does not convert money at an exchange rate. The jar target must be higher than its current balance.
Reset or remove a jar
In Settings, choose a child and tap Reset usage. Confirm to clear their active balance, total earned, jars filled and history. Their settings and other children's jars are kept. Remove child deletes that child's active jar; at least one jar must remain. These actions cannot be undone inside the app.
Try it without changing saved money
Turn on Try practice jars in Settings. Practice changes are temporary and separate from your saved jars. Turn it off to return to your own family. The practice label appears beneath the amount buttons.
History, backups and a new phone
The history shows the ten most recent collections; Total earned includes all completed jars since the last reset. There is no in-app cloud sync or manual export/import. Normal app updates preserve your data. Moving to another phone depends on Apple's device transfer or backup-and-restore facilities. Do not delete the app to troubleshoot if you want to keep its data.
If something goes wrong
If the app cannot open or save a jar, it pauses changes and shows a message. Try Open jar again, or close and reopen the app. If the problem continues, contact support with your iPhone model, iOS version, app version and what happened. Avoid sending children's names, jar records or screenshots containing personal information.
Contact Penny Jar
Email pennyjar@kosek.co.uk.
For app help, include your app version, iPhone model and iOS version. Please leave out children’s names and other personal jar details.